This Privacy Policy explains how Ilkem Marble by Ilkem Granite (“ILKEM,” “we,” “our,” or “us”) collects, uses, shares, and protects your information when you visit ilkemmarble.com (the “Site”) or otherwise interact with us.
Who we are (Data Controller)
Ilkem Marble by Ilkem Granite
997 Postal Rd, Allentown, PA 18109, United States
Phone: 610-264-2019
Email: info@ilkemmarble.com
1) Information We Collect
Contact Information — name, email, phone, address (e.g., when you submit a form or call us).
Project/Service Details — information you provide about your property, measurements, preferences, photos or files you choose to upload.
Device & Usage Data — IP address, device identifiers, browser type/version, pages viewed, time on page, referring URLs, and general location (city/region) collected via cookies, pixels, and similar technologies.
Advertising & Analytics Data — cookie identifiers, conversion data, interests or audience segments associated with your browser or device, as provided by third-party vendors.
Communication Records — call logs, voicemails, emails, chat transcripts, and related metadata.
We do not knowingly collect sensitive personal data (e.g., health, financial account numbers) through the Site.
2) How We Use Your Information
To provide and improve our services (estimating, fabrication, installation, after-sales support)
To respond to inquiries and schedule appointments
To personalize content and measure Site performance
Advertising & Remarketing — to show you ads on this and other sites, and to measure ad effectiveness
To maintain security, prevent fraud/abuse, and comply with law
To create aggregate, de-identified analytics and business insights
We process information based on our legitimate interests in operating and promoting our business, your consent (where required for cookies/personalized ads), and contractual or legal obligations.
3) Cookies and Similar Technologies
We use first-party and third-party cookies, pixels, tags, and local storage to run the Site and our ads.
Categories of cookies we use
Strictly Necessary (e.g., security, form submission)
Performance/Analytics (e.g., traffic measurement, error diagnostics)
Advertising/Remarketing (e.g., to show ads based on past visits and measure conversions)
4) Advertising & Third-Party Vendors (Required Google Disclosures)
We use third-party vendors—including Google—to show ads on sites across the Internet.
These vendors use cookies and/or device identifiers to serve ads based on your past visits to our Site and other websites.
Google Ads & Remarketing: Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our Site and/or other sites.
Opt-out:
Google Ads Settings: https://www.google.com/settings/ads
YourAdChoices (DAA): https://www.aboutads.info/choices
NAI opt-out: https://optout.networkadvertising.org/
EEA/UK users: https://www.youronlinechoices.eu/
Analytics (e.g., Google Analytics): We may use analytics to understand how visitors use the Site.
Opt-out add-on: https://tools.google.com/dlpage/gaoptout
We may also work with other advertising platforms (e.g., Microsoft Advertising, Meta) from time to time; similar cookie-based personalization and measurement may apply. Where required, we obtain consent before setting non-essential cookies.
5) How We Share Information
We do not sell your personal information for money. We may share the categories of information listed in Section 1 with:
Service providers/contractors (hosting, analytics, ad platforms, CRM, call tracking, email providers) under contract
Advertising vendors (e.g., Google) for ad delivery and measurement
Professional advisors (accounting, legal)
Authorities when required by law or to protect rights, safety, or property
Business transfers (e.g., merger, acquisition), subject to this Policy
We require recipients to handle your data consistent with this Policy and applicable laws.
6) Your Choices & Opt-Out
Cookie Preferences: Use our banner or Cookie Preferences to adjust non-essential cookies.
Personalized Ads: Use the opt-out links in Section 4 to limit interest-based advertising on your browser/device.
Email/SMS: Opt out via the unsubscribe link or reply instructions.
Do Not Track: We currently do not respond to browser “Do Not Track” signals due to industry standards not being uniform.
7) Data Retention
We retain personal information only as long as necessary for the purposes described above:
Contact/form submissions: typically up to 24 months after last interaction
Analytics & advertising identifiers: typically up to 26 months (or as set by the vendor)
Transaction/estimate records: as required by law (e.g., up to 7 years)
We may retain data longer where needed to comply with legal obligations or resolve disputes.
8) Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; please use caution when sharing information online.
9) Children’s Privacy
The Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
10) International Users (EEA/UK)
If you access the Site from outside the United States, your information may be processed in the U.S. Where EEA/UK law applies, our legal bases include consent (for non-essential cookies/ads), contract, legitimate interests, and compliance with legal obligations. You may have rights to access, rectify, erase, restrict or object to processing, data portability, and withdraw consent at any time (without affecting prior processing). To exercise rights, contact us at info@ilkemmarble.com or via our contact page. We may verify your identity and respond within applicable timeframes.
11) U.S. State Privacy Rights (including California)
Depending on your state (e.g., California CPRA and similar laws), you may have rights to:
Know/Access the categories and specific pieces of personal information we have collected
Correct inaccurate personal information
Delete personal information
Opt-out of “sharing” for cross-context behavioral advertising (personalized ads)
Limit the use of sensitive personal information (we do not use sensitive categories for targeted advertising)
To submit a request, contact info@ilkemmarble.com or use our contact form. We will verify your request (e.g., by confirming control of your email/phone) and respond as required by law. You may also designate an authorized agent.
Do Not Sell or Share My Personal Information: If you wish to opt-out of “sharing” for cross-context behavioral advertising, adjust your cookie settings at Cookie Preferences and use the ad preference links in Section 4.
We will not discriminate against you for exercising your privacy rights.
12) Third-Party Links
Our Site may link to third-party websites or services. Their privacy practices are governed by their own policies; please review them before providing data.
13) Changes to This Policy
We may update this Policy from time to time. The “Last updated” date reflects the latest revision. Material changes will be posted on this page and, where appropriate, notified via the Site or email.
14) Contact Us
Questions or requests regarding this Policy can be sent to:
Ilkem Marble by Ilkem Granite
997 Postal Rd, Allentown, PA 18109, United States
Phone: 610-264-2019
Email: info@ilkemmarble.com